If you are having a similar issue that WD My Passport external or internal hard drive not showing up on Mac, you can try the following tips as listed here for help: (Some are similar as shown on this page) #1. Now use Disk Utility to erase the WD drive as GUID partition and MacOS Extended (Journaled) if you are only using it on a Mac or as GUID partition and ExFAT if you will share it with a Windows computer. Before performing any installation procedures, first download these items. The version of the Western Digital external drive sold in a ‘For Mac’ guise does not work on Windows. Update WD Passport drive driver #5. Why Can’t ‘WD Passport For Mac’ Work On Windows? Reconnect WD Passport to Mac #2. 2. Physical damage of WD drives. If you are able to fix the hard drive or SSD in your Mac (or an external drive) using Disk Utility you will hopefully be able to recover your files. Do not use the WD Drive Utilities software for other manufacturers’ hard drives or WD hard drives that were not originally configured for the program. 3. Change WD Passport drive letter #3. To set up your WD Elements drive to work on your Mac you’ll need to format it for Mac. Remount WD Passport to Mac #4. I’m not sure what drive ‘setup’ you used. MS-DOS (FAT) and ExFAT: File systems that are compatible with Windows." That is usually a one time thing. However, if this external hard drive is corrupted, the "Mount" button will not be available and you need to try the next solution. Unsupported hard drives. Drive Partition and Format. Not without some third party software or without reformatting. To run Fist Aid on an external hard drive: Open Disk Utility. WD software requires a setup using a program on the drive. Now move all your files back to the WD drive. Why? It’s the format you use when you want to use your WD Elements drive just for your Mac. Mac OS Extended: The file system used by macOS 10.12 or earlier. WD Drive Utilities only supports Windows 10/8.1/8/7. That software is usually poorly implemented, generally causes problems, is not required, and should never be used on a Mac. I don’t think you can use the cloud on Passport. 's ID and size) from the left side list. hi all, just purchased a WD 2TB My Passport Ultra. If the drive mounts on the PC it's likely that you have discovered what the problem is: the drive is formatted for PCs and can’t be read by your Mac. 2. I am running mac book pro 10.6.8 mac os x. just tried applications, utilities, disk utility, selected my my passport, and tried to erase (format disc for a mac) using mac os extended (journaled) but it won't work " volume erase failed " could not … Mount the drive in a 3.5" device bay. Open Disk Utility in the Utilities folder. 4: Use Disk Utility to access the drive After Disk Utility loads select the external hard drive (this is the out-dented entry with the mfgr. It helps to verify and repair a range of issues related to startup HD and external drive problems. If your WD My Passport for Mac drive for Mac is not mounting but grayed out in Disk Utility, you can right-click and select the "Mount" button to force mount the hard drive. Repair a storage device in Disk Utility on Mac-- If the drive is formatted correctly, this article provides the information and steps that you need to repair the drive… Installing a WD hard drive takes just a few simple steps. Or drag and drop files from your Mac onto your WD Elements drive. The software their manufacturers are fond of including with them are a completely different and unrelated subject though. Because the file system on the WD Passport For Mac external hard drive is a Mac OS Extended (Journaled) file system. 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